Guide to Integrating Business Processes to Improve Travel Time Reliability

This guide from the second Strategic Highway Research Program (SHRP 2), which is administered by the Transportation Research Board of the National Academies, explores how transportation agencies can reengineer their day-to-day business practices to improve traffic operations, address nonrecurring traffic congestion, and improve the reliability of travel times for roadway system users. It also provides a detailed introduction to business process mapping, one of the most useful tools for business process reengineering.