An experienced business executive gives you secrets on how to get your money back for botched customer service and defective products, starting with ten sure-fire tips to help you get what you deserve. He publishes the actual (sometimes hilarious) complaint letters he wrote that returned tens of thousands of dollars to him from a satellite TV provider, a consumer products company, a hotel chain, two airlines, a consumer electronics company, an overnight delivery service, a window manufacturer, a running shoes company and home furnishings supplier. And as an added bonus, he includes a simple fill-in-the-blank template to help you easily write your own letters.
CEOs may learn a thing or two as well.
So even if you do not have good writing skills, by investing just $5.99, this guide will improve your personal finances by allowing you to act as your own consumer advocate to recover your hard-earned money.