How To Manage People: The No Waffle Guide To Managing Performance, Change And Stress In The Workplace

Want to be seen as a good manager? Like the idea of being able to get the best from those you manage? Looking to create a positive working environment? If you manage teams and want to ensure you get the best performance from your team, then this book is for you.

This book is adapted from a training course from a successful UK based training company. It combines five smaller individual management books by the same author.

What will I learn?

Managing Teams
- How to adapt your management style to suit the situation.
- A model to help you identify the psychological make-up of each team member.
- A working knowledge of how to manage the different psychological profiles in order to create a team that consistently pulls together.
- An understanding of the natural roles your team members take and how to use this to develop a dynamic team.
- How to use Emotional Intelligence to lead your team and increase their performance.
- An understanding of the factors that lead to success and derailment in executives.

Providing Feedback
- How to reduce the psychological effects of negative feedback
- How to ensure your feedback encourages feelings of achievement and challenge, rather than deflation.
- How to balance positive and negative feedback
- How to ensure feedback leads to higher goals.
- An understanding of the different types of rewards organisations provide to employees.
- An understanding of how different rewards impact on individual and team motivation.
- How to increase motivation without monetary rewards.

Coaching Skills
- A step by step guide on how to coach your team members
- Questions to use in the coaching session to assist in decision making, removal of psychological barriers and increasing motivation to act.
- Tools and techniques to overcome negative thinking patterns and manage failure.
- How to assist the coachee to identify patterns in their behaviour.
- How to read the coachee’s emotional state.
- How to measure progress during a series of coaching sessions.

Managing Stress
- An understanding of how perceptions affect the amount of stress an individual experiences.
- An understanding of the major factors that cause workplace stress, based on decades of psychological research in organisations.
- How to create a positive work environment to reduce stress.
- The key warning signs that indicate a person may be experiencing a high level of stress.
- How to approach an individual you suspect is struggling to cope with the stress of their work or working environment.
- How to get to the root cause of stress using psychological techniques.
- How to work with employees to change stressors
- How to monitor and review the outcomes of interventions.

Change Management
- An understanding of the various psychological factors at play when change is introduced to employees.
- Psychological methods to gain commitment and support for the changes.
- A model to help you identify why changes are not being implemented in the workplace.
- How to create a sense of security and retain your team, or your organisation’s focus whilst the changes take place.
- An awareness of the most common pitfalls of change programmes
- How to use Appreciative Inquiry to create a positive change programme.

About the Author
Louise Palmer is a Business Psychologist and Managing Director of her own UK based training company. Having worked in the psychology field for over 10 years, she has trained all levels of manager, from first time team leaders to Chief Executives of large government bodies.