Impact of Customers' Personality Traits in Retail Environments.
Academy of Strategic Management Journal 2009, Annual, 8
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Publisher Description
INTRODUCTION Nobody looks forward to waiting in line to receive a service. Almost everybody would likely agree that waiting in line is both frustrating and unproductive. Katz, Larson and Larson (1991) found that, as waiting time increases, customer satisfaction decreases. As the shortage of time increasingly becomes a norm for a typical modern day shopper, even "short waits seem longer and more wasteful to them than ever before" (p. 44). How do individual responses to waiting in line differ?
GENRE
Business & Personal Finance
RELEASED
2009
January 1
LANGUAGE
EN
English
LENGTH
19
Pages
PUBLISHER
The DreamCatchers Group, LLC
SELLER
The Gale Group, Inc., a Delaware corporation and an affiliate of Cengage Learning, Inc.
SIZE
267.3
KB
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