ITSM Unified English-Arabic Glossary

This glossary of terms is a unified reference of IT Service Management related terms from various frameworks in the field. The glossary provides collection of more than 1000 terms in more than 170 pages from frameworks including ITIL, CMMI-SVC, TOGAF, and ISACA standards. The glossary facilitates cross-reference among all of these frameworks, along with the Arabic translations of these terms and their descriptions.