Judicious Financial Management Decision on Hospital (Private Ward Infrastructure) Renovation Boosts Patients' Welfare (Happiness) Combined with Profitability--Case Study of Sanjay Gandhi Post Graduate Institute of Medical Sciences: Lucknow, India (Report‪)‬

Abstract Patient's satisfaction is one of the most important factors in the present healthcare scenario whether it is regarding the medical care, supportive services or related to the behavioral aspect of the doctors and the staff: This study is aimed to justify the effectivity of decision of renovation as well as the patient's perception about the facilities now being provided in the private wards. The effectivity of decision was analyzed on the basis of utilization of services, financial outcome as well as patient satisfaction. The study was carried out during September 2007-November 2007. Selected group of patients (50) was contacted for feedback on the facilities available in private rooms and their satisfaction. The study shows that the occupancy rate per month during fiscal year 1997-98 was as low as 21.25 per cent but it has been increased up to 56.18 per cent after renovation. Total revenue from May 200 I to March 2007 was found to be Rs. 89.36 million. Revenue generated after breakeven point was Rs. 58.31 million. Maintenance cost was Rs. 13.88 million and thus total profit was Rs. 44.43 million after renovation.