Managing Customer Service Managing Customer Service
Institute of Learning & Management Super Series

Managing Customer Service

Institute of Leadership & Management
    • ‏54٫99 US$
    • ‏54٫99 US$

وصف الناشر

Super series are a set of workbooks to accompany the flexible learning programme specifically designed and developed by the Institute of Leadership & Management (ILM) to support their Level 3 Certificate in First Line Management. The learning content is also closely aligned to the Level 3 S/NVQ in Management. The series consists of 35 workbooks. Each book will map on to a course unit (35 books/units).

النوع
تمويل شركات وأفراد
تاريخ النشر
٢٠١٣
١٧ يونيو
اللغة
EN
الإنجليزية
عدد الصفحات
١٢٠
الناشر
Taylor & Francis
البائع
Taylor & Francis Group
الحجم
٤٫٩
‫م.ب.‬

المزيد من الكتب المشابهة

Management and Marketing of Services Management and Marketing of Services
Management and Marketing of Services
٢٠١٠
Winning in Service Markets Winning in Service Markets
Winning in Service Markets
٢٠١٦
Listening to the Customer Listening to the Customer
Listening to the Customer
٢٠١٢
Anticipate Anticipate
Anticipate
٢٠١٢
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage 12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
12 PRINCIPLES of QUALITY SERVICE: How America's Top Service Providers Gain A Competitive Advantage
٢٠١٣
The Broken Link The Broken Link
The Broken Link
٢٠١٨

المزيد من كتب Institute of Leadership & Management

Recruiting, Selecting and Inducting New Staff in the Workplace Recruiting, Selecting and Inducting New Staff in the Workplace
Recruiting, Selecting and Inducting New Staff in the Workplace
٢٠١٣
Introduction to Leadership Introduction to Leadership
Introduction to Leadership
٢٠١٢
Planning to Work Efficiently Planning to Work Efficiently
Planning to Work Efficiently
٢٠١٢
Giving Briefings and Making Presentations in the Workplace Giving Briefings and Making Presentations in the Workplace
Giving Briefings and Making Presentations in the Workplace
٢٠١٣
Influencing Others at Work Influencing Others at Work
Influencing Others at Work
٢٠١٢
Managing the Efficient Use of Materials Managing the Efficient Use of Materials
Managing the Efficient Use of Materials
٢٠١٢

كتب أخرى بهذه السلسلة

Recruiting, Selecting and Inducting New Staff in the Workplace Recruiting, Selecting and Inducting New Staff in the Workplace
Recruiting, Selecting and Inducting New Staff in the Workplace
٢٠١٣
Introduction to Leadership Introduction to Leadership
Introduction to Leadership
٢٠١٢
Planning to Work Efficiently Planning to Work Efficiently
Planning to Work Efficiently
٢٠١٢
Giving Briefings and Making Presentations in the Workplace Giving Briefings and Making Presentations in the Workplace
Giving Briefings and Making Presentations in the Workplace
٢٠١٣
Influencing Others at Work Influencing Others at Work
Influencing Others at Work
٢٠١٢
Managing the Efficient Use of Materials Managing the Efficient Use of Materials
Managing the Efficient Use of Materials
٢٠١٢