Managing Difficult Interactions

In the business world, confrontations are inevitable—whether they're with your employees, peers, bosses, or even suppliers and customers. Ignored or handled badly, confrontations can damage workplace relationships and ruin careers.


This volume helps you master the art of effectively managing difficult interactions. You'll learn how to:

Determine which confrontations are worth an investment of your time and energy
Understand and manage the strong emotions that can arise during confrontations
Design solutions that meet all stakeholders' needs
Coach your direct reports to resolve confrontations productively