Measuring Business Excellence
-
- $87.99
-
- $87.99
Publisher Description
Business Excellence and Total Quality Management (TQM) models provide a means of measuring the satisfaction of customers, employees and shareholders simultaneously. A number of such models currently exist, but, the author argues, none of these address all dimensions of TQM.
This book introduces the principles of TQM, and establishes their use in measuring Business Excellence in an organisational environment. It comparatively evaluates various TQM and Business Excellence models, and discusses the complexities of measuring success.
Presenting important, innovative work by one of the most eminent scholars in the field, this book is essential reading for both academics and professionals working in quality management.
GENRE
Business & Personal Finance
RELEASED
2012
October 12
LANGUAGE
EN
English
LENGTH
256
Pages
PUBLISHER
Taylor & Francis
SELLER
Taylor & Francis Group
SIZE
11.8
MB
Action-Based Quality Management
2014
Business Performance Measurement and Management
2010
Fundamentals of Total Quality Management
2008
Achieving Organizational Excellence
2018
Moving Towards Productivity and Quality Excellence
2018
Integrated Performance Management : A Guide to Strategy Implementation
2004