Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam. Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam.

Measuring Customer Satisfaction Based on Service Quality Gap at a Local Bank in Vietnam‪.‬

Journal of International Business Research 2008, Dec, 7, 3

Journal of International Business Research
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출판사 설명

INTRODUCTION The global trends and challenges in services in today's business world showed that "services companies are under a constant and dynamic change" while "customers are becoming less loyal, more price sensitive and discerning ..." (Sigala & Christou, 2006).

장르
비즈니스 및 개인 금융
출시일
2008년
12월 1일
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EN
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36
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The DreamCatchers Group, LLC
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The Gale Group, Inc., a Delaware corporation and an affiliate of Cengage Learning, Inc.
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334.6
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