• $18.99

Publisher Description

A former international hostage negotiator for the FBI offers a new, field-tested approach to high-stakes negotiations—whether in the boardroom or at home.

After a stint policing the rough streets of Kansas City, Missouri, Chris Voss joined the FBI, where his career as a hostage negotiator brought him face-to-face with a range of criminals, including bank robbers and terrorists. Reaching the pinnacle of his profession, he became the FBI’s lead international kidnapping negotiator. Never Split the Difference takes you inside the world of high-stakes negotiations and into Voss’s head, revealing the skills that helped him and his colleagues succeed where it mattered most: saving lives. In this practical guide, he shares the nine effective principles—counterintuitive tactics and strategies—you too can use to become more persuasive in both your professional and personal life.

Life is a series of negotiations you should be prepared for: buying a car, negotiating a salary, buying a home, renegotiating rent, deliberating with your partner. Taking emotional intelligence and intuition to the next level, Never Split the Difference gives you the competitive edge in any discussion.

Business & Personal Finance
May 17
Harper Business

Customer Reviews

Lightning Bottler ,

Fantastic read

The insight to the human psyche that Chris delivers is worth so much more than $15 it's almost laughable.

Drawing examples from real hostage negotiations, Chris explains the "why" behind the method and then reinforces with more real life examples from former students.

I think what is most helpful to me are the examples from former students. Through those examples you get a handle on when and how each technique is applicable.

Can't wait to see what he comes up with next!

brett712 ,

Totally changed the way I talk to people now.

The techniques in the this book helped me do the impossible. I was actually able to get an elderly person to stop using Internet Explorer! You might think I’m joking but it’s no laughing matter to those in tech support.

After this review I plan on re reading it again because I’m sure I will learn even more stuff I missed out on the first time around.

prestyprest ,


Chris Voss is a genius. Grateful he wrote this amazing book. Great examples of position vs interest negotiation along with the power of open ended questions. Must read for people in have a career in sales.

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