Pragmatic Application of Service Management
The Five Anchor Approach
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- 27٫99 US$
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- 27٫99 US$
وصف الناشر
Completely updated by service management gurus Suzanne D. Van Hove and Mark Thomas, the second edition of Pragmatic Application of Service Management – The Five Anchor Approach provides comprehensive guidance, instructive illustrations, and helpful tables to create an integrated system based on COBIT, ISO 20000, ITIL, and CMMI-SVC. This practical book enables service managers to immediately adapt and deploy the guidance, and quickly improve their ITSM function.
النوع
كمبيوتر وإنترنت
تاريخ النشر
٢٠١٦
١٥ ديسمبر
اللغة
EN
الإنجليزية
عدد الصفحات
١٠٤
الناشر
IT Governance Publishing
البائع
IT Governance
الحجم
٤٫٦
م.ب.