“This text provides one-stop shopping for anyone seeking guidance on project quality management. Thank goodness for its publication! There is an abundance of books on production-oriented quality, but little that pertains to the special case of projects. Projects are different: they are dynamic, unique, and agents of change. Ken Rose has captured their special nature beautifully while at the same time giving solid coverage of traditional perspectives. Professors, their students, and practitioners will love this book.”
—J. Davidson Frame, Ph.D., PMP, PMI Fellow, Academic Dean, University of Management and Technology
About the Item
Project Quality Management: Why, What and How, Second Edition demonstrates how to implement the general methods defined in A Guide to the Project Management Body of Knowledge—Fifth Edition (PMBOK® Guide) and augments those methods with more detailed, hands-on procedures that have been proven through actual practice. This edition presents case examples that illuminate the theory of quality planning, assurance, and control with real-world narratives, including situation, analysis, and lessons learned. It also provides course discussion points and practical exercises at the end of each chapter.
Project Quality Management, recipient of the 2006 PMI David I. Cleland Project Management Literature Award in its first edition, offered project managers a specific, succinct, step-by-step project quality management process found nowhere else. It has now been updated and enhanced to also meet the needs of trainers, college instructors, and their students! Course instructor material is now also available.
• Provides a Wheel of Quality that codifies in one complete image the contributing elements of contemporary project quality management
• Establishes a quality tool — the pillar diagram — that provides the needed capability to identify root causes of undesirable effects
• Supplies quality processes attuned to project scope specifications used to ensure a quality product and quality processes and to help maintain cost and schedule constraints to ensure a quality project
• Provides techniques and tools organized and explained according to their application within this quality process that can be applied immediately to improve project implementation and customer satisfaction in any project context
• Candidly examines organization aspects that may hinder quality in spite of knowledge and best intentions
• Presents “off-line” treatment of the related topics of project training, leadership, and organizational change in the appendices
• WAV offers numerous downloadable tools for planning project quality, collecting and understanding data, comprehending and analyzing processes, and problem solving, as well as instruction materials for use in college and professional courses on the topic — available from the Web Added Value™ Download Resource Center at www.jrosspub.com/wav