Retention Strategy Design Process

This executive summary will identify a core process using Bruce Larue’s design process and outline. The inquiry process identified talent retention as the most important issue Countrywide faces today. The inquiry process determined how Countrywide treats, motivates, and compensates employees has a direct impact on talent retention and an overall effect on profitability, even in a declining market. This paper will discuss brainstorming results from a six-member action learning team consisting of two managers, one Vice President, one loan officer, and one processor. The design process will prioritize the gaps the inquiry process identified according to strategic importance with a cost and benefit analysis.