SAP Service Management: Advanced Configuration

This is the follow up to my first book on the successful implementation of SAP Service Management. This guide picks up where my first book left off. It begins to cover even more of the Service Management Configuration. It also includes several new scenarios including:
* Third Party Repairs (without Warranty Claims)
* Variant Configuration for Service Management
This guide will give you the tools you need to move beyond the initial implementation, and into the realm of advanced service management.