ask yourself: are the records needed as inputs to the Service Desk process available? How do you assess your Service Desk workforce capability and capacity needs, including skills, competencies, and staffing levels? Will we be eligible for ISOIEC 20000 certification, even if our Service Desk, infrastructure management and applications management functions are located in different countries? How do you determine the key elements that affect Service Desk workforce satisfaction? how are these elements determined for different workforce groups and segments? How can we improve Service Desk?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service Desk investments work better.
This Service Desk All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Service Desk Self-Assessment. Featuring 832 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service Desk improvements can be made.
In using the questions you will be better able to:
- diagnose Service Desk projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Service Desk and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Service Desk Scorecard, you will develop a clear picture of which Service Desk areas need attention.
Your purchase includes access details to the Service Desk self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.