Who are the Service layer improvement team members, including Management Leads and Coaches? Will new equipment/products be required to facilitate Service layer delivery for example is new software needed? Which customers cant participate in our Service layer domain because they lack skills, wealth, or convenient access to existing solutions? Where do ideas that reach policy makers and planners as proposals for Service layer strengthening and reform actually originate? Are there any constraints known that bear on the ability to perform Service layer work? How is the team addressing them?
Defining, designing, creating, and implementing a process to solve a challenge or meet an objective is the most valuable role… In EVERY group, company, organization and department.
Unless you are talking a one-time, single-use project, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Service layer investments work better.
This Service layer All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Service layer Self-Assessment. Featuring 700 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Service layer improvements can be made.
In using the questions you will be better able to:
- diagnose Service layer projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Service layer and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Service layer Scorecard, you will develop a clear picture of which Service layer areas need attention.
Your purchase includes access details to the Service layer self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.