• $18.99

Publisher Description

The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role.

GENRE
Computers & Internet
RELEASED
2017
August 4
LANGUAGE
EN
English
LENGTH
152
Pages
PUBLISHER
BCS Learning & Development Limited
SELLER
Book Network Intl Limited
SIZE
6
MB

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