Who are the people involved in developing and implementing Smart Service? How do you assess your Smart Service workforce capability and capacity needs, including skills, competencies, and staffing levels? What key business process output measure(s) does Smart Service leverage and how? Will Smart Service deliverables need to be tested and, if so, by whom? How is the value delivered by Smart Service being measured?
Defining, designing, creating, and implementing a process to solve a business challenge or meet a business objective is the most valuable role… In EVERY company, organization and department.
Unless you are talking a one-time, single-use project within a business, there should be a process. Whether that process is managed and implemented by humans, AI, or a combination of the two, it needs to be designed by someone with a complex enough perspective to ask the right questions. Someone capable of asking the right questions and step back and say, 'What are we really trying to accomplish here? And is there a different way to look at it?'
This Self-Assessment empowers people to do just that - whether their title is entrepreneur, manager, consultant, (Vice-)President, CxO etc... - they are the people who rule the future. They are the person who asks the right questions to make Smart Service investments work better.
This Smart Service All-Inclusive Self-Assessment enables You to be that person.
All the tools you need to an in-depth Smart Service Self-Assessment. Featuring 724 new and updated case-based questions, organized into seven core areas of process design, this Self-Assessment will help you identify areas in which Smart Service improvements can be made.
In using the questions you will be better able to:
- diagnose Smart Service projects, initiatives, organizations, businesses and processes using accepted diagnostic standards and practices
- implement evidence-based best practice strategies aligned with overall goals
- integrate recent advances in Smart Service and process design strategies into practice according to best practice guidelines
Using a Self-Assessment tool known as the Smart Service Scorecard, you will develop a clear picture of which Smart Service areas need attention.
Your purchase includes access details to the Smart Service self-assessment dashboard download which gives you your dynamically prioritized projects-ready tool and shows your organization exactly what to do next. Your exclusive instant access details can be found in your book.