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Publisher Description

Have you ever lost out on a promotion? Struggled with a difficult conversation? Been put on the spot and blanked? Imagine if...

...you were better at persuading others and negotiating for what you want.
...you were more fluent at introducing yourself, making conversation, and following up.
...you were better at delivering feedback, receiving criticism, and using positive language.
...you were perceived as more diplomatic and charismatic.

Smart Talk applies up-to-date communication research to everyday situations and gives smart, practical, step-by-step directions to achieve results. Smart Talk is no ordinary book— it's the Swiss Army Knife of communication—a comprehensive set of tools to build strong relationships and avoid communication breakdowns.

With proven strategies and practical action plans, Smart Talk will help you resolve conflicts, strengthen your natural charisma, and master the art of persuasion. Never again will you dread a holiday party or be rendered speechless at a business meeting. Backed by solid research and written in an engaging narrative style with a warm sense of humor, communication expert Lisa B. Marshall translates her wealth of experience into practical, fresh advice to help you navigate any complex situation, and achieve professional success.

Health, Mind & Body
January 22
St. Martin's Publishing Group

Customer Reviews

Sam Ferguson ,

A must read for those who want to improve communication!

Smart Talk is one of the most important books I have ever read. As a manager, I seem to have crucial conversations with colleagues daily. Lisa B. Marshall has helped make me more comfortable with handling these situations through her book. It addresses virtually every communication scenario, from a handshake and initial meeting - to persuading prospective customers and staff. Additionally, her podcast "The Public Speaker's Quick and Dirty Tips for Improving Your Communication Skills," is tremendous. These two resources are certain to add value to you, both personally and professionally.

JPTpaper ,


I burn though a lot of books in a year. I usually take away a few key points from each book and move on. Smart Talk is one of an elite few books I will come back to again and again. This lady gets it! She understands business, modern day communications and how it's evolving.

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