Summary of Douglas Stone, Bruce Patton & Sheila Heen's Difficult Conversations

Excerpt From Summary of Douglas Stone, Bruce Patton & Sheila Heen's Difficult Conversations



#1



Anytime we feel vulnerable or our self-esteem is at stake, we are more likely to feel awkward and uncomfortable. These types of situations occur frequently in business settings, and the author has experienced them all.



#2



Sometimes, the best thing to do is simply to confront the other person and explain how you feel. You never know, they might actually appreciate it and work to improve.