This book has explained about the Business etiquette- is a set of manners accepted or required in a profession. Often upheld by custom, it is enforced by the members of an organization. Those who violate business etiquette are considered offensive. The penalty for such behavior frequently lies in the disapproval of other organization members.
A must read for ....Anyone!
This book is soo good, to the point and includes many possible scenarios one may face in doing business...I believe this is going to be my third time reading it!