The Concept of Change Processes according to the Rules of Change Management

The present term paper aims to present an expertise in change concepts following the rules of change management and using the example of the author’s work environment, the department of order management within the XY GmbH.
After an introduction to the topic of change in an organization, chapter 1 focuses on the work area of order management and its requirements.

In chapter 2, a SWOT-analysis for the area of work is performed and, based on this analysis, five significant changes for the area of work are introduced in chapter 3. Subsequently, a stakeholder-analysis is presented in chapter 4 and a force field analysis in chapter 5. After a brief discussion of the relevance of resistance and communication during a change process, a concrete course of action pertaining to the implementation of change measures for the XY GmbH is recommended and described.

To conclude, the work takes a critical position with regard to the feasibility of the proposed procedure.