The Fine Art of the Big Talk
How to Win Clients, Deliver Great Presentations, and Solve Conflicts at Work
-
-
2.0 • 1 Rating
-
-
- $9.99
-
- $9.99
Publisher Description
We all know what it's like to put off an important conversation at work -- whether asking for a raise or promotion, or telling an employee that there's a problem with his or her performance. Now Debra Fine, conversation and communication guru, shows us how to come out on top of those dreaded office chats -- and how to achieve what we want in each situation.
Debra includes specific advice on exactly what to say, when to say it, and what body language to use to achieve the desired results. Learn how to:
Become skilled at the art of quiet negotiationDetermine your "sales" messageKeep meetings on track and stick to an agendaAnalyze what your body language conveys (often it's not what you think!)Overcome public-speaking fearsOffer feedback to employees and bosses alike in a constructive, productive wayReduce conflict in the office and with customers and clientsFire someone or deny someone an expected promotionInform that longtime supplier that his products haven't met with quality standards lately, and tell that major customer that her shipment is going to be lateMaster e-mail and voice messaging etiquette, and make a positive impression every timeAnd much more.
The Fine Art of the Big Talk is the perfect book for CEOs, managers, and principals, as well as staff and administration, who want to gain techniques that result in improved work environments, increased revenues, and positive interactions in the workplace.
PUBLISHERS WEEKLY
Written by popular speaker and conversation guru Fine (The Fine Art of Small Talk), this volume takes the reader through the steps of big talk, the entr e of conversation after the appetizer of small talk that is required for times when conversational skills are critical. The book aims to help readers master the subtleties of conversation to their advantage, from skills such as knowing their audience, using silence as a tool and improving timing to upping the ante and dealing with stage fright. The advice itself is basic, yet readers may yearn for more nuanced guidance. In Recognize the Danger Signs, the author emphasizes elements such as eye contact and a firm handshake. Other tips are more advanced. A chapter called Up the Ante walks the reader through how to get a raise, while another chapter, Tech Talk, addresses how to properly use e-mail and other electronic forms, which extend the book's focus beyond talk. More buffet than entr e, this volume offers some useful tips and others one could do without.
