The Human Factor in the Process. Engineering Applied to Soft Skills

What happens when processes are properly designed, yet people are unable to integrate effectively into them? This book explores the relationship between human behavior, soft skills, and organizational efficiency from an industrial engineering perspective. Through tools such as SWOT, 5S, Ishikawa, Kanban, Kaizen, VSM, Andon, and FMEA, it brings together workplace psychology, communication, leadership, adaptability, and emotional intelligence to examine how human interactions influence system performance. Its approach is grounded in a fundamental premise: human beings are also part of the process. The book presents a structured approach to observation, analysis, and intervention that makes it possible to understand organizational dynamics, strengthen individual and collective capabilities, and promote continuous improvement while taking into account both results and people's well-being.