The Relationship Between Operational Efficiency and Customer Service: A Global Study of Thirty-Eight Large International Airlines.
Transportation Journal 2004, Summer, 43, 3
-
- $5.99
-
- $5.99
Publisher Description
Abstract This study examined the relationship between the strategic focus of airline customer service activities and operational efficiency. The empirical investigation employed data for thirty-eight airlines for fiscal year 2000--the last full year before the events of September 11, 2001. This sample was global in nature and included large international carriers, with nine from North America, ten from Europe, six from Latin America, twelve from Asia, and one from the Middle East.
GENRE
Business & Personal Finance
RELEASED
2004
June 22
LANGUAGE
EN
English
LENGTH
26
Pages
PUBLISHER
American Society of Transportation and Logistics, Inc.
SELLER
The Gale Group, Inc., a Delaware corporation and an affiliate of Cengage Learning, Inc.
SIZE
307.5
KB
Economics of Airport Operations
2017
Corporate Governance, Sustainability, and Information Systems in the Aviation Sector, Volume I
2022
The Airline Profit Cycle
2017
Airport Economics in Latin America and the Caribbean
2011
The Routledge Handbook of Transport Economics
2017
Towards better Performing Transport Networks
2006
Value Propositions of the U.S. Trucking Industry.
2010
Driver Management Practices of Motor Carriers with High Compliance and Safety Performance.
2003
The North American Third-Party Logistics Industry in 2008: the Provider CEO Perspective (Notes and Comments) (Industry Overview)
2010
The Core Shipper Concept: A Proactive Strategy for Motor Freight Carriers.
2005
Managing Reverse Logistics Channels with Data Envelopment Analysis.
2003
Historical Perspective of the Logistics and Supply Chain Management Discipline.
2011