A fresh, effective, and enduring way to lead—starting with your next interaction
Most leaders feel the inevitable interruptions in their jam-packed days are troublesome. But in TouchPoints, Conant and Norgaard argue that these—and every point of contact with other people—are overlooked opportunities for leaders to increase their impact and promote their organization's strategy and values. Through previously untold stories from Conant's tenure as CEO of Campbell Soup Company and Norgaard's vast consulting experience, the authors show that a leader's impact and legacy are built through hundreds, even thousands, of interactive moments in time. The good news is that anyone can develop "TouchPoint" mastery by focusing on three essential components: head, heart, and hands.
TouchPoints speaks to the theory and craft of leadership, promoting a balanced presence of rational, authentic, active, and wise leadership practices. Leadership mastery in the smallest and otherwise ordinary moments can transform aimless activity in individuals and entropy in organizations into focused energy—one magical moment at a time.
Customer ReviewsSee All
When a sample is not a sample
A sample that contains no substantive content does not welcome me to buy the book. Useless.
Useless sample book
The whole point about having sample pages is to engage the reader enough to the point where they are compelled enough to purchase the book. The sample should include the first chapter or two.
Touchpoints has a title page, table of contents, and TWENTY pages of accolades from fellow authors and noted captains of industry. There are no pages from the first chapter.
I guess I'll go to Borders and sample the book there. Who knows, maybe I'll buy it there too.