The year is 1901 in Americus, Georgia and Sala Novak thinks she has found the perfect place for her and her six year old daughter to live at the Windsor Hotel. Sala is hired as a maid at the hotel, and they are given a room on the back hallway of the third floor. At the hotel, they become friends with the other staff members, but then her mother meets Thornton Heitzig, a powerful man who seduces the young Sala. Tragedy happens on a stormy night, resulting in the death of Sala. Afterward, the staff believes the little girl who was killed with her mother, now haunts the hotel and sings the children song, "Twinkle, twinkle." Some of the maids believes they have seen Talu on the third floor. They also say they have felt eerier cold spots on the hallway as well. Thornton Heitzig refuses to believe the stories and continues coming to the hotel for business meetings. Yet he wonders, and his fears grow as he listened to the business clients tell their stories of hearing a child singing in the middle of the night. His fears become his reality when he comes face to face with Talu.