Using Technology to Deliver Career Development Services: Supporting Today's Students in Higher Education (Technology‪)‬

The continuous advancement of technology makes the delivery of a wide variety of online student services more possible than ever. The existence of effective online career services may help students with the difficult task of balancing life and work by offering these services in alternative time frames and delivery modes. Balancing high tech and high touch is a desired outcome of technology integration (Giordani, 2006; Shea, 2005). Choosing to add technology to an existing program is choosing to add a new tool. Cahill and Martland (1995) noted that "each technology has strengths and weaknesses and the choice depends on the task, the availability of equipment, and the cost" (p. 3). There is a widespread call for a strategic approach that can address the choices involved in detail. This approach should allow for consideration of a dynamic rate of change in the technologies available as well as the changes that take place in student demographics (Howell, Williams, & Lindsay, 2003).