Verbal Judo is the martial art of the mind and mouth that can show you how to be better prepared in every verbal encounter. Listen and speak more effectively, engage people through empathy (the most powerful word in the English language), avoid the most common conversational disasters, and use proven strategies that allow you to successfully communicate your point of view and take the upper hand in most disputes.
Verbal Judo offers a creative look at conflict that will help you defuse confrontations and generate cooperation from your spouse, your boss, and even your teenager. As the author says, "when you react, the event controls you. When you respond, you’re in control."
This new edition features a fresh new cover and a foreword demonstrating the legacy of Verbal Judo founder and author George Thompson, as well as a never-before-published final chapter presenting Thompson’s "Five Universal Truths" of human interaction.
Cut my customer complaints in 1/2!
I love this book! This book is a must have for anyone in law enforcement.
Talk about a book that, in my opinion has thousands of dollars of value sold for next to nothing. This is my communication bible, and in law enforcement I'll be referring to it often. Remarkable piece of literature.
Fantastic deescalation techniques
I read this by recommendation of several law enforcement friends. Many departments these days employ these techniques as standard training and techniques. It is easily understood from at least an 8th grade reading level and has great insight by one [the author of course] that has extensive experience. A great one to study if you are in any position of authority or even if you just have communication problems with your significant other. I highly recommend this book to everyone I know.