WAYMISH

WAYMISH is an acronym for: Why Are You Making It So Hard…for Me to give You my Money?


How many customers does your organization lose every day? How many were planning to give you their money but ended up leaving in frustration? This book teaches your staff to increase revenue and avoid common customer frustrations that result in lost sales. Maximize customer lifetime value, create positive word-of-mouth, increase referral business, and learn to practice service recovery.