WINNING CLIENTS’ LOYALTY: Seven Proven Practices to Convert Clients into Amazing Fans

Every business wants to convert their clients or customers into amazing fans. Not only will such clients stay with you for the long-term, they will also be your best ambassadors through their enthusiastic free word-of-mouth advertising for your organisation.

Needless to say, these amazing fans of yours will provide a constant and growing stream of income and win more loyal customers for your business – a source of business sustainability and prosperity.

The key question is “How?” In this book, author Jonathan Low shares with you his “7 Proven Practices to Convert Clients into Amazing Fans” drawn from his more than 25 years of experience in the hospitality industry.
These 7 concepts embedded in the word “S.E.R.V.I.C.E” are applicable to all businesses involving human interaction and engagement. The banking industry is highlighted in this edition because of the huge potential and benefits it will reap from this book.