Your Call Is (Not That) Important to Us Your Call Is (Not That) Important to Us

Your Call Is (Not That) Important to Us

Customer Service and What It Reveals About Our World and Our Lives

    • 4.5 • 2 Ratings
    • $11.99
    • $11.99

Publisher Description

Journalist Emily Yellin pens a lively narrative exploring the very human stories behind the often-inhuman face of call-center customer service.

Whether it’s the interminable hold times, the multitude of buttons to press, or the automated voices before reaching someone with a measurable pulse—who hasn’t felt exasperated at the abuse, neglect, and wasted time when all we want is help, and maybe a little human kindness?

Your Call Is (not that) Important to Us is journalist Emily Yellin’s highly entertaining and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists.

She shows the myriad forces that converge to create these aggravating experiences and the people inside and outside the globalized corporate world crusading to make customer service better for us all.
For the first time, Yellin gets reveals the heart behind the never-seen faces of call-center customer service—and why customer service doesn’t have to be this bad.

GENRE
Business & Personal Finance
RELEASED
2009
March 24
LANGUAGE
EN
English
LENGTH
320
Pages
PUBLISHER
Free Press
SELLER
Simon & Schuster Digital Sales LLC
SIZE
864.8
KB

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