The Six Sigma Way- Chapter 13: Defining Customer Requirements
2000
The Six Sigma Way Team Fieldbook, Chapter 9 - Measuring Process Performance Baselining and Refining the Problem Statement
2001
The Six Sigma Way Team Fieldbook, Chapter 1 - The Six Sigma System a New Way to an Old Vision
2001
The Six Sigma Way, Chapter 16 - Six Sigma Process Design/Redesign
2000
The Six Sigma Way, Chapter 12 - Identifying Core Processes and Key Customers
2000
The Six Sigma Way, Chapter 2 - Key Concepts of the Six Sigma System
2000