Dousing the Flames: Reducing Workplace Aggression Through Conflict Management.
Journal of Organizational Culture, Communications and Conflict 2002, Jan-July, 6, 1-2
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Publisher Description
INTRODUCTION "Now, I give you fair warning! shouted the Queen, stomping on the ground as she spoke. "Either you or your head must be off, and that in about half no-time! Take your choice!" Alice In Wonderland
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