"Because EQ can't be Told": Doing Something About Emotional Intelligence (Management Development Programs) (Emotional Intelligence‪)‬

ABSTRACT Interest in emotional intelligence (EQ) has grown exponentially over the past decade, thanks to several widely reprinted articles in the Harvard Business Review and subsequent best-selling books by Daniel Goleman and other EQ authors. Growing along with that popularity is a demand for management training programs and graduate business courses that help clients and students enhance their EQ awareness and behaviors. So far the response to that demand has been tepid--limited, for the most part, to educating participants on the theory of EQ, offering assessment instruments, and suggesting action plans. This discussion reviews the current state of EQ training and offers an outline for changing EQ attributes based on a course developed for graduate business students at Seattle University.