Joseph A. Michelli

Books

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
2008
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
2006
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
2015
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
2011
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
2011
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
2019

Audiobooks

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged) The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Unabridged)
2014
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged) Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way (Unabridged)
2015
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged) Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People (Unabridged)
2014
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged) The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged)
The Zappos Experience: 5 Principles to Inspire, Engage, and Wow (Unabridged)
2014
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged) The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged)
The Starbucks Experience: 5 Principles for Turning Ordinary into Extraordinary (Unabridged)
2022
The Airbnb Way : 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging The Airbnb Way : 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
The Airbnb Way : 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
2019