Joseph A. Michelli Books

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
2008
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary
2006
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way
2015
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
2011
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging
2019
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System
2011
Leading the Starbucks Way (PB) Leading the Starbucks Way (PB)
Leading the Starbucks Way (PB)
2013
Starbucks Leadership Lessons Starbucks Leadership Lessons
Starbucks Leadership Lessons
2013
MINDCHAMPS WAY (2ND ED) MINDCHAMPS WAY (2ND ED)
MINDCHAMPS WAY (2ND ED)
2024
All Business Is Personal All Business Is Personal
All Business Is Personal
2025
Customer Magic – The Macquarie Way Customer Magic – The Macquarie Way
Customer Magic – The Macquarie Way
2024
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges
2020
Guiados pelo encantamento Guiados pelo encantamento
Guiados pelo encantamento
2018
A experiência Zappos A experiência Zappos
A experiência Zappos
2013
Leadership Lessons from the Most Admired Companies Leadership Lessons from the Most Admired Companies
Leadership Lessons from the Most Admired Companies
2013