Crucial Conversations: The Most Potent Force for Eliminating Disruptive Behavior.
2009
The Toyota Way ... Or Not?--New Lessons for Health Care (Quality) (Toyota Motor Corp.)
2010
Knowing No Boundaries: Five Crucial Conversations for Influencing Administration (Special Report: Administrator/Clinician Clashes)
2006
Toyota-Style Management Drives Virginia Mason (Virginia Mason Medical Center )
2006
The Physician Leader As Logotherapist. (Physician Executive Leadership) (Viktor Frankl)
1998
Six Principles of Persuasion You Can Use to Influence Others (Behavior)
2008