Improving Unit-Level Performance Through Better People-Practices: The World's Best Processes Become Worthless Unless People can Execute Them Consistently (Management & Operations‪)‬

When it comes to operations, franchisors constantly evaluate their processes to reduce unit-level costs and increase profitability. However, many franchisors do not apply the same level of rigor to their "people processes." Your franchise system's people processes--selection, training, and performance management systems--allow you to turn dusty operations manuals into a living brand that satisfies customers and increases revenues and profits. Franchise systems often follow very different business models, and they require workers with vastly different skills and expertise, such as: