Managing Client Relations: The Case of Peter Vosek (Cases‪)‬

CASE DESCRIPTION The primary subject matter of this role play case is the interpersonal skills needed to handle a difficult client situation involving power and trust. Since difficult situations often stem from people having different goals, different approaches, and/or different personal styles, diagnosing and attending to these differences are fundamental to resolving both the interpersonal and task-related issues. Resolving difficult situations and retaining the relationship often requires planful dialogue --communications that: (1) are open to and respectful of the others' point of view,(2) treat others' as equals in the situation, and (3) seek to understand the others' views and the assumptions underlying those views. The role play case has a difficulty of five (graduate). It is designed to be used within 50-80 minutes. No outside preparation is necessary.