Resolving the Redelivery Conundrum: Nigel Doust, Recently Appointed CEO of Mobile Solutions Company Blackbay, Challenges the Growing Cost of Failed Deliveries to Consumers, Retailers and Carriers (Express and Courier‪)‬

Did you realize that statistics show that more than 12% of home deliveries cost the e-retail industry's stakeholders (consumers, retailers and carriers) as much as [pound sterling]1 billion? How can this be? Well, that is an easy question to answer. The Interactive Retail Media Group's (IRMG) Valuing Home Delivery 2010 - e-Retail Industry Review (Feb 2010) showed that 12.14% failed first time, on time deliveries. It is hard to understand why carriers and delivery agents have not yet been able to successfully address the problem of what appears to be a relatively small percentage of failed deliveries. It is hard to understand why carriers and delivery agents have not yet been able to successfully address the problem of what appears to be a relatively small percentage of failed deliveries. The Retail Industry Review also shows that 87.86% of consignments are delivered first time, on time, but carriers using Blackbay's mobile worker software solution have been able to achieve a success rate of 94%.