ITIL Strategy (Version 5‪)‬

Strategy shouldn't feel like a foreign language, and the ITIL Strategy (Version 5) exam shouldn't feel like a riddle.

You've been handed a bigger role, a transformation program, or a course booking for the new ITIL 5 Strategy module, and the official material is dense. This book is the friendly companion that sits beside it. It explains every idea in plain English, uses everyday analogies instead of jargon, and follows one realistic organization from first assessment to living, breathing strategy, so you can see how the pieces fit together at work and in the exam room.

Inside this book, you'll learn how to:

• Understand the ITIL Strategy Management Model and how strategy development, implementation, and sustainable strategy management connect

• See exactly what changed from ITIL 4 to ITIL 5, and what you can keep using

• Apply all ten strategic capabilities, from leadership and organizational change to AI governance, digital ethics, and sustainability

• Make strategy real across the Four Dimensions of product and service management

• Connect ITIL strategy with DevOps and PRINCE2 without the turf wars

• Use proven open-book exam technique to find answers fast and read scenario questions with confidence

• Test yourself with original worked practice scenarios and clear, explained answers

Part of The Plain-English Guide series, this book is written for smart people who are new to a subject and want it explained by someone who respects their time. Short chapters open with a preview and close with a recap. Quick Tips, Heads-Ups, and optional Deep Dives keep you moving, and a full glossary plus a Quick Reference appendix make last-minute review painless. You'll also find a clear map of the path to ITIL Strategic Leader (Version 5), plus ten ways to use what you've learned at work next Monday.

Whether you're preparing for your ITIL Strategy (Version 5) exam or leading real change in a digital, AI-driven organization, this book gives you a clear, friendly path from "I have no idea where to start" to "I've got this."

Open the sample to start reading.