ITIL Transformation (Version 5‪)‬

You passed ITIL Foundation. Now you need to lead real change, and pass an open-book exam that rewards judgement over memory.

ITIL Transformation (Version 5) is the module every ITIL 5 designation runs through, whether you're aiming for Practice Manager, Managing Professional, or Strategic Leader. It asks you to read a scenario, weigh competing pressures, and choose the best way forward. This book teaches you how to do exactly that, in plain English, with a friendly voice that explains every term the first time you meet it.

Instead of dry theory, you follow Larkfield Insurance, a fictional insurer facing a demanding regulator and a digital-first competitor at the same time. You watch its leaders read their context, set direction, govern change alongside day-to-day operations, measure progress, and bring AI in responsibly. By the end, the model stops being a diagram and starts feeling like common sense.

Inside this book, you'll learn how to:

• Understand the ITIL Transformation Model and its four layers: governance, positioning, execution, and learning

• Tell ordered, complex, and chaotic situations apart, and match each to the right way of working

• Use initiation, governance, and execution patterns to plan change that actually sticks

• Write OKRs that set clear direction and measure outcomes, not busywork

• Assess capability and maturity with the ITIL Maturity Model

• Apply the ITIL AI Capability Model and sound AI governance to your transformation

• Pass the exam with open-book tactics, guided scenario practice, and a full 40-question practice exam with every answer explained

The Plain-English Guide series turns demanding professional subjects into clear, warm, practical reading. Each chapter opens with a preview, closes with a recap, and is packed with everyday analogies, quick tips, and heads-up warnings about common traps. A glossary and a Quick Reference appendix give you everything you need for last-minute revision.

Whether you're an ITIL 4 professional moving to Version 5 or an IT leader asked to steer a transformation for the first time, this book gives you a clear, friendly path from "I have no idea where to start" to "I've got this."

Open the sample to start reading.