Quality Management Standard Impact over Employees, Board Structure and Managerial Training (Report‪)‬

1. INTRODUCTION The approach that we used was a "difference in differences" one that analyzes common shocks affecting each industry. If appropriate, we also check on the company's features which may vary over time such as size and changes in terms of occupational mixture. Our conclusion is that those who support the ISO standard have higher rates of survival of their companies, their sales and employment increase, and salary growth than the matched control groups of the companies that do not embrace ISO. Hence, the supporters of ISO tend to report no injury rates (in terms of employees' compensation claims) in the periods following their implementation of the ISO standard, and we find no evidence that a company s total or average injury costs improved or became wore after implementation. Also, we study the impact that managerial adequate training has upon ISO 9001 implementation, how it actually determines the implementation and which the effects are over the plant.