Difficult Conversations Difficult Conversations

Difficult Conversations

How to Discuss What Matters Most

Bruce Patton et autres
    • 9,49 €

Description de l’éditeur

The 10th anniversary edition of the classic guide to handling life's toughest conversations

What is a difficult conversation?

Asking for a pay rise, saying 'no' to your boss or spouse, confronting a friend, apologizing. We all have conversations that we dread and find unpleasant. But can we develop the skills to make such situations less stressful and more productive?

Based on fifteen years of research and consultations with thousands of people, Difficult Conversations pinpoints what works. It teaches us to work through them by understanding that we're not engaging in one dialogue but three:

- The "what happened" conversation (what do we believe was said and done)
- The "feelings" conversation (the emotional impact on everyone involved)
- The "identity" conversation (what does this mean for everyone's opinion of themselves)

Use this ground-breaking, step-by-step book to turn your difficult conversations into positive, problem-solving experiences.

GENRE
Entreprise et management
SORTIE
2021
28 janvier
LANGUE
EN
Anglais
LONGUEUR
352
Pages
ÉDITIONS
Penguin Books Ltd
DÉTAILS DU FOURNISSEUR
Penguin Books Limited
TAILLE
2,3
Mo
Crucial Conversations Crucial Conversations
2011
Crucial Conversations: Tools for Talking When Stakes are High, Third Edition Crucial Conversations: Tools for Talking When Stakes are High, Third Edition
2021
Crucial Conversations Skills Crucial Conversations Skills
2011
Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, Second Edition
2013
Choosing Peace: New Ways to Communicate to Reduce Stress, Create Connection, and Resolve Conflict Choosing Peace: New Ways to Communicate to Reduce Stress, Create Connection, and Resolve Conflict
2014
Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns Conversation Transformation: Recognize and Overcome the 6 Most Destructive Communication Patterns
2012
Comment réussir une négociation Comment réussir une négociation
2022
Difficult Conversations Difficult Conversations
2023
Conversas difíceis Conversas difíceis
2021
Como chegar ao sim Como chegar ao sim
2018
哈佛這樣教談判力:增強優勢,談出利多人和的好結果 哈佛這樣教談判力:增強優勢,談出利多人和的好結果
2013
Das Harvard-Konzept Das Harvard-Konzept
2018
Catalyst Catalyst
2020
Effortless Effortless
2021
How the World Works How the World Works
2012
Anthro-Vision Anthro-Vision
2021
Getting to Yes Getting to Yes
2012
Extreme Economies Extreme Economies
2019