Telephone Skills 103: Answering Patient Questions About Cost Tips for Front Office Personnel: Through Repetition and Commitment from Your Entire Team, Communication can be Dramatically Improved and You can Help More Patients Get the Hearing Health They Want and Need (Business Management)
The Hearing Review 2008, Oct, 15, 11
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Description de l’éditeur
Every time the telephone rings, there's an opportunity to help patients improve their hearing health and their lifestyle. As we learned in the first two articles (see August and September HR) of this three-part series, mastering exceptional telephone skills can help you optimize opportunity and convert callers into patients. In this final article, we will learn how to answer patients' questions on cost using the VIP Technique. When Patients Ask Questions
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