The Toyota Way ... Or Not?--New Lessons for Health Care (Quality) (Toyota Motor Corp.)
2010
Crucial Conversations: The Most Potent Force for Eliminating Disruptive Behavior.
2009
Six Principles of Persuasion You Can Use to Influence Others (Behavior)
2008
Implementing an ISO 9001 Quality Management System in a Multispecialty Clinic (International Organization for Standardization)
2005
A Blueprint for Career Change when You Don't Know What You Want to Do (Careers)
2004
Optimizing Staff Motivation.
2009