Managers and the New Definition of Quality (Undergraduate Essay) (Essay)
Journal of Healthcare Management 2008, July-August, 53, 4
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Publisher Description
EXECUTIVE SUMMARY The manager, particularly the mid-level manager, has a vita] role in the success of any healthcare organization, especially in the realm of patient perception of quality. To patients, "quality" means how well a service was delivered, not how technically superior the actual service or clinical component turned out. This definition of quality can also be referred to as patient satisfaction.
GENRE
Business & Personal Finance
RELEASED
2008
1 July
LANGUAGE
EN
English
LENGTH
15
Pages
PUBLISHER
American College of Healthcare Executives
SIZE
263.7
KB
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