When Should a Leader Apologize - And When Not? (Harvard Business Review)
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Descrizione dell’editore
When corporate leaders or the organizations they represent mess up, they face the difficult decision of whether to apologize publicly. A public apology is a risky move. It's highly political, and every word matters. Refusal to apologize can be smart, or it can be suicidal. Readiness to apologize can be seen as a sign of character or one of weakness. Because the stakes are so high, Barbara Kellerman says, leaders should not extend public apologies often or lightly.
- From the April 2006 issue of Harvard Business Review
GENERE
Economia
NARRATO DA
HBR
Harvard Business Review
LINGUA
EN
Inglese
DURATA
00:43
h
min
PUBBLICATO
2006
10 aprile
EDITORE
Harvard Business School Publishing
PRESENTATO DA
Audible.com
DIMENSIONE
35,3
MB
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